Floor Support Assistant

Floor Support Assistant

Salary: £30,305 per annum, plus company benefits

Location:

London, EC2V 7AW

Contract:

Full Time, Permanent

Shifts:

37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid break

Work model:
Fully onsite

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes, filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

• Delivering an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Handle and administer closed files as requested
• Filing and file housekeeping
• Understanding and processing of principle documents
• Maintain all filing and work areas in a tidy and orderly manner
• Collect file and documents from client areas and return files to shelves
• Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables
• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide photocopying, scanning, and printing as per customer instructions
• Collect and accurately input monthly forecast information
• Collect and complete any information required for billing or client charge back data
• Utilise appropriate paperwork
• Ensure that job requests are tracked on system properly before beginning new request
• Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
• Binding final form documents
• Extensive computer and data related tasks
• Usage of internal and external portals/systems
• Adding contacts to the clients database
• Deal with any customer enquires in a prompt and efficient manner
• Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
• Communicate with customers on job or deadlines issues

• Excellent customer service skills, confident in liaising with Clients and strong communication skills
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key Clients and service users
• Provide high levels of customer service and end user communication at all times
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
• Liaise directly with the Team Leader regularly providing updates on workflow, deadlines and issues
• Ensure seamless hand-overs between other team operators
• Liaise with the Client and all departments in a professional and helpful manner
• Follow all operational procedures as determined and authorised
• Demonstrate the ability to work within a team environment
• Undertake any required training and learn technology developments

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