Receptionist, Administrative​/Clerical

Site University College London Hospitals Town London Salary £31,554 - £33,270 per annum inclusive of HCAS Salary period Yearly Closing 23/08/2026 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trustis committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit .

Join the UCLH Trauma and Orthopaedic Department as a Hybrid Reception and Administrative Assistant. This varied role combines front-of-house reception duties with essential administrative support, across the wider Trauma and Orthopaedic department ensuring patients receive a professional, welcoming service while contributing to the smooth running of the department.

The balance between reception and administrative responsibilities is flexible, with the split of days in each role adjusted to meet service needs and provide variety within the role. You will manage appointments, respond to enquiries, maintain accurate records, and support clinicians and the wider multidisciplinary team. If you are organised, adaptable, and committed to delivering excellent patient care, we would love to hear from you.

• Respond to telephone enquires through automated telephone call group
• Respond to emails through shared inbox
• Respond to face-to-face enquiries promptly.
• Keep patients informed of appointment delays and provide updates.
• Signpost patients and visitors to relevant services and locations.
• Handle concerns and complaints professionally, escalating when required.
• Communicate effectively with clinicians and the wider multidisciplinary team.

• Check patients in for appointments and update patient records.
• Support patients with self-check-in kiosks and MyCare registration.
• Arrange interpreters, patient transport, parking documentation, and attendance forms where required.
• Manage same-day clinic changes and cancellations sensitively.

• Book, amend, and schedule appointments in line with Trust policies.
• Book appointments from designated Appointment Work queues
• Record cancellations and non-attendances (DNAs).
• Ensure clinic outcomes are completed and follow-up appointments arranged.
• Escalate capacity or booking issues to the Team Leader.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of…