Band 2 Admin Officer

This is a Part Time Vacancy (3 days a week)

• Previous applicants need not reapply

To support the work of the London Admin Hub by accurate, efficient and timely execution of essential operational activities that support inviting women for breast screening and the scheduling of clinics and appointments, under the direction of the Office Manager. To liaise closely with other Administration/Data Officers/Clinical admin officers to ensure integration of functions and facilitate providing cover for periods of short-term absence.

All admin officers are expected to develop the knowledge and ability to provide cover for key elements of other departmental work. The specific elements to be covered by each Admin Officer will be specified by the Office Manager, who will also arrange appropriate training. To deliver support services those are in line with the Trust and NHS Breast Screening.

Programme (NHSBSP) guidelines and targets. Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Office Manager as necessary. Contribute and innovate as a member of the London Breast Screening Admin Hub Service team. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

• Demonstrable ability to meet the Trust Values

• 5 GCSE's or equivalent
• EITS or Equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Able to present information to others
• Able to influence, advise and motivate others

• Light Physical work
• Flexible working time

• Good working knowledge of relevant Microsoft office packages
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

Trust Values:

• Demonstrable ability to meet the Trust Values

Education &

Qualifications:

• 5 GCSE's or equivalent
• EITS or Equivalent
• NVQ2 in Business Administration or Customer Care or equivalent
• Key Skills Level 2 in Literacy or equivalent

Experience:

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills and aptitudes:

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Good level of verbal and written communications
• Good interpersonal and listening skills
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team.
• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
• Able to present information to others
• Able to influence, advise and motivate others

Others:

• Light Physical work
• Flexible working time

Personal qualities and attributes:

• Good working knowledge of relevant Microsoft office packages
• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top