Receptionist​/Administrator

Job Title:

Primary Care Administrator / Workflow / Receptionist

Location:

The Shrubberies Medical Centre, South Woodford, E18

Overview:
The Shrubberies Medical Centre is a small, friendly GP surgery serving a patient list of approximately 8,500. We pride ourselves on delivering personalised, high-quality care in a supportive team environment. We are looking for a motivated Receptionist/Administrator to join our friendly team.

• First point of contact for patients, both face-to-face and over the phone.
• Manage appointments, cancellations, and prescription requests using EMIS.
• Register new patients and handle general queries with professionalism and empathy.
• Support clinical triage and maintain patient flow efficiently.

• Confident daily use of EMIS Web for managing appointments, patient records, coding, and documentation.

• Handle incoming and outgoing communications (emails, letters, results, documents).
• Process and code clinical documents using EMIS and Accu Rx.
• Manage tasks within EMIS Web
• Maintain confidentiality, data accuracy, and GDPR compliance.
• Provide general administrative and reception support, including cover for staff absence.

• Good communication and interpersonal skills; confident dealing with the public.
• Excellent time management, accuracy, and attention to detail.
• Solid understanding of NHS confidentiality, data protection, and clinical governance.
• Desirable Experience with Accu Rx for tasking and patient messaging.
• Previous reception experience in a fast-paced medical setting.
• Willingness to support quality improvement and practice initiatives.

Core hours:
Monday - Friday 8 - 6.30pm

• Eligibility for the NHS Pension Scheme
• Ongoing training and development