Receptionist, Administrative​/Clerical

Job Title:

Receptionist
Hourly Rate of Pay: £14.91
Contract Type:
Permanent
Type of Employment:
Part Time
Total Weekly Contractual

Hours:

20
Shift

Description:

One week from 7:00 AM & other week can be from 2:00 PM

Location:

HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ

The Receptionist is responsible for delivering a professional front‑of‑house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.

• Front‑of‑house operations — Manage the reception desk, greet visitors, and provide a professional first point of contact.

• Visitor management — Register visitors, issue passes, maintain accurate logs, and follow security protocols.

• Call handling — Answer and direct incoming calls promptly and professionally.

• Email and enquiry management — Monitor the reception inbox, respond to queries, and escalation where required.

• Meeting room coordination — Manage bookings, prepare rooms, and support basic setup requirements.

• Contractor sign‑in — Ensure contractors follow site procedures, permits, and access rules.

• Post and deliveries — Receive, sort, and distribute mail and parcels.

• Administrative support — Assist with filing, data entry, documentation, and general office tasks.

• Customer service — Provide clear information, support staff queries, and maintain a welcoming environment.

• Building support — Report faults, liaise with engineering/security teams, and support daily operational needs.

• Strong communication and interpersonal skills.

• Professional and confident front‑of‑house presence.

• Ability to multitask and manage a busy reception environment.

• Good organisational skills and attention to detail.

• Competent with Microsoft Office and visitor management systems.

• Customer‑focused approach with a positive attitude.

• Previous reception or front‑of‑house experience (essential).

• Experience in a corporate or facilities environment (desirable).

• Basic administrative experience.

• Security awareness and understanding of visitor protocols (advantageous).

• Works closely with security, engineering, cleaning teams, and office management.

• Acts as the first point of contact for staff, visitors, and contractors.