Outpatient Clinic Coordinator - VR Service

At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We’re also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started. From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before. Could you be part of this future?

Make us more.

We are looking for an organised and motivated Outpatient Clinic Coordinator to support the smooth running of outpatient services. The successful candidate will provide administrative support to clinicians and patients, ensuring clinics are booked efficiently and patient pathways are managed effectively. Excellent communication, attention to detail and the ability to work in a busy environment are essential.

• 1x 0.6 WTE fixed term
• 1x 1 WTE fixed term

Please note that these admin roles are under consultation so some aspects of the job description may be subject to change in the future.

• Coordinate and manage outpatient clinic appointments.
• Ensure patient records and clinic information are updated accurately.
• Liaise with consultations, nursing staff and other departments.
• Handle telephone and email queries.
• Support outpatient waiting list and appointment bookings.
• Maintain confidentiality and comply with Trust policies.

At Moorfields, we invest in you—your growth, your wellbeing, your future.

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

The Outpatient Clinic Coordinator is responsible for providing comprehensive administrative and coordination support to ensure the efficient day to day running of outpatient clinics. Post holder will work closely with consultants, nursing teams, admin staff and patients. They will be responsible for coordinating clinic activity, managing appointments, maintaining accurate patient records and ensuring that clinics are appropriately organised and prepared in advance.

The role requires excellent communication, organisational and ability to work in fast paced environment while maintaining accuracy.

Coordinate outpatient clinics and appointment bookings. Ensure clinics are fully utilised and appropriately managed to support patient flow and reduce waiting times. Maintain accurate and up to date patient information. Support outpatient waiting list management and referral to treatment (RTT) pathway. Ensure all adminstrative tasks are completed within agreed timeline. Undertake general admin duties including filing, scanning email and telephone queries.

• Proficient in the use of MS Office IT software packages (eg MS Excel, Word).
• Ability to work within a team in a multi disciplinary service, maintaining an excellent working relationship with staff at various levels.

• Administrative experience.

• Experience…