Senior Administrator

Description

Senior Administrator - Senior/Lead Contract Support

Location: Battersea London
Type: Fulltime Permanent

We are looking for a Lead Contract Support to join our team in London providing vital operational and administrative support across our engineering and facilities this role you will lead a team of 23 Helpdesk Operatives ensuring high standards of service delivery strong financial administration and excellent client communication.

What Youll Be Doing

• Lead support and develop a team of 23 Helpdesk/Contract Support Operatives.
• Act as the first point of escalation for daytoday queries from the BGIS team and clients.
• Oversee daily workflow ensuring tasks are actioned prioritised and completed on time.
• Produce financial and statistical reports for the contract portfolio.
• Raise work orders jobs and quotations and generate purchase orders for engineers and subcontractors.
• Manage monthly billing processes and ensure accurate completion of all paperwork.
• Monitor and manage Work In Progress (WIP) to support timely invoicing.
• Ensure Planned Preventative Maintenance (PPM) tasks are raised closed and documented.
• Maintain accurate and compliant client documentation and subcontractor records.
• Process weekly timesheets job sheets expenses holiday and sickness logs.
• Process supplier and subcontractor invoices resolving queries where needed.
• Support and coach your team to deliver excellent customer service at all times.
• Take ownership of assigned tasks through to completion.

What Were Looking For

• Experience in a Contract Support Helpdesk or FM administrative role.
• Previous experience overseeing or supporting a team (desirable but not essential).
• Good understanding of financial processes WIP and reporting.
• Familiarity with work order systems and purchase order processes.
• Strong communication and organisation skills.
• Proficient in Microsoft Office (Excel Word Outlook).
• Ability to manage multiple tasks in a fastpaced environment.

At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!

#BGISUK

Required Experience:

Senior IC