Information and Research Officer; Member Services Job London area,England UK,Administrative/Clerical

Position: Information and Research Officer (Member Services)

Information and Research Officer (Member Services)

Final date to receive applications: 14 September 2026

Department: Branch

Employment Type: Part Time

Location: West Midlands Police Federation

Reporting To: Office Manager

Compensation: £17,000 - £21,000 / year

Description

To provide a point of contact and reference for West Midlands Police Federation Members, Elected Representatives and Office Staff.

To support the day-to-day administration requirements of the Member Services Team ensuring services are delivered in an accurate, efficient and timely manner.

This is a part time role, working 20 hours a week, split over 5 days. This role is required to be in the office.

Key Responsibilities Research

To be the first point of contact for enquiries, on matters relating to Police Regulations, Police Pension Regulations, Police Federation and Force Policies.
Undertake research on behalf of the Branch and present findings.
Maintain a database of information in relation to Legislation, Policies and Procedures that affect the members.
Appraise the Branch Secretary of all events, trends and developments that affect the members.
Financial Control
Maintain electronic records to ensure Invoices are prepared and emailed in line with the Federation magazine distribution.
Prepare and distribute Invoices for bimonthly payment for magazine advertising.
Store all communications sent to Members in a shared folder for audit purposes

Members Services

Maintain, develop and improve relationships with current Member Services Providers ensuring marketing material is distributed when required.
Regularly email Federation Representatives with Members Services updates and amendments.
Ensure all contracts and agreements are correctly retained with providers and filed.
Deal with all Member Services queries and complaints.
Liaise with providers to agree office availability for branch surgeries and maintain diary.

Administration Support

Attend courses and meetings as required.
To assist with updating the website and social media accounts.
Administer Death claims and Critical Illness claims in a sensitive manner.
To make boardroom bookings and arrange caterers as and when required.
To assist administratively with photocopying, filing and scanning.

General Responsibilities

To answer calls into the office ensuring standards are met at all times.
To deal with and prioritise emails, complaints and messages.
To carry out any research and problem solving when required.
To check accuracy of the Database by means of dip sampling, searches, engaging with other users and members.
In the absence of the other Member Services Team, to ensure their duties are covered.
To be a nominated keyholder for Guardians House
To work as part of a team to provide a professional service to members.
To carry out any other duties commensurate with the purpose and grading of the post, that may, from time to time, be determined

Skills, Knowledge and Expertise

Administration experience
Competent using Microsoft packages
Detailed knowledge of the Police Service, Police Regulations & other related legislation.
Well Organised
Research Skills
Excellent Communication Skills
Ability and willingness to work flexibly, under pressure and to deadlines
Ability and Aptitude to work on own Initiative
Commitment to Customer Service
Self Motivated
An understanding of the West Midlands Police Federation’s commitment to equality of opportunity and valuing diversity, and the ability to translate this into action
Full driving licence and own transport

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