Band 3 Therapy Services Administrator

Job summary

To provide administrative support for the therapy services directorate.

To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.

To provide a friendly, efficient and professional reception service for outpatient areas.

To be responsible for the provision of data entry, general administration and clinic preparation services.

To assist in the set-up and administrative design of the above services.

The post-holder will also identify and undertake changes as required to deliver the service, demonstrating problem-solving ability and initiative.

To monitor and manage the departmental databases, ensuring data quality and the production of required data.

Main duties of the job Customer care
- To run the therapy outpatient services ensuring the smooth running of all the clinics, and that the highest standards of customer care are maintained and promoted at all times.

To act as the first point of contact for patients, GPs or others with queries regarding the designated services and dealing with administrative enquiries/correspondence in this regard.

To be responsible for ensuring all visitors are given a positive image of the service as soon as they enter, being polite, courteous and helpful to all visitors and remaining calm in all situations.

Service development
- To arrange, support and attend any meetings or updates that are relevant and necessary for this role.

To implement new policies and procedures, seeking guidance where necessary.

To work with the multi-disciplinary teams to develop standards for the administrative support provided within services.

To carry out appropriate performance monitoring and audit mechanisms.

Operational
- To carry out a range of administrative duties in order to support the operational management of designated out-patient services including but not exclusively: appointmentmanagement, telephone duties, mail management, transport and interpreters.

Information technology/data quality
- To develop and maintain a working knowledge of the electronic patient record system,attending and cascading training to other team members as desirable and/ or necessary.

About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link  posted
02 September 2026

Pay scheme

Agenda for change

BandBand 3

Salary
30,630 to 32,346 a year

Per annum inclusive of HCAS

Contract Permanent Working  pattern

Full-time

Reference number
391-RFL-8117118-AJob locations

Royal Free Hospital Pond Street Hampstead, LondonNW3 2QG
United Kingdom Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education & Professional Qualifications

Essential Maths and English to GCSE level or equivalent

Desirable

Higher education qualification (eg NVQEvidence of continued professional development

Experience

Essential Previous experience of working with the public

Experience of administrative work

Experience of working in a team

Desirable

Previous experience working with people within healthcare or customer service role

Skills and aptitudes

Essential Ability to work under pressure and prioritise between urgent and routine tasks

Ability to work as part of a team

Good time management skills

Able to prioritise between urgent and routine tasks

Able to work flexibly

Able to demonstrate…