Senior Membership Administrator

Senior Membership Administrator

Salary: £33,000 - £37,000 per annum

Location:

Lambeth North, London (relocating to London Bridge)
Working Pattern:
Full-time, 35 hours per week | Hybrid Working

We're recruiting on behalf of a respected international membership organisation and educational charity that supports maritime professionals worldwide. Its work spans professional membership, training, accreditation, events, publications and research, helping to shape the future of a vital global industry.

The Role

As Senior Administrator, Membership & Branches, you will play a key role in supporting a membership community of more than 14,000 professionals worldwide. Working closely with colleagues across the UK and overseas, as well as external suppliers, you will help ensure membership services, renewals, communications and member benefits are delivered efficiently and accurately

Key Responsibilities

Manage the quarterly membership renewal process, including payment runs, direct debits and renewal administration.
Maintain accurate membership records and databases.
Produce membership reports, statistics and analytics to support decision-making.
Provide membership data to third-party suppliers and service providers.
Respond to member enquiries via phone and email, delivering a high standard of customer service.
Support the administration and delivery of member benefits and services.
Liaise with internal teams and international colleagues to ensure smooth operational delivery.
Identify opportunities to improve processes and administrative procedures.

About You

We're looking for a highly organised and proactive administrator who enjoys working in a busy environment and can manage multiple priorities effectively.

You'll ideally have:

Degree-level qualification or equivalent experience.
Previous experience in an administrative, membership, customer service or operational support role.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Experience maintaining databases and producing reports.
Confidence working with CRM systems and digital tools.
Knowledge of platforms such as Mailchimp, Canva, Eventbrite or Survey Monkey would be advantageous.

What's on Offer

Salary of £33,000 - £37,000
Hybrid working
Modern London office, currently based near Lambeth North and relocating to London Bridge
9% non-contributory pension (following probation)
Private healthcare
Ongoing professional development opportunities
Supportive and collaborative working environment
The opportunity to contribute to an internationally recognised professional organisation with a global reach

Apply Now

If you're an organised, detail-oriented administrator looking to join a purpose-led international organisation where your work will have global impact, we'd love to hear from you.

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