Operations & Administrative Assistant

Mint Bros London is looking for an exceptionally hardworking, meticulous and highly organised individual to join our growing team on a full-time basis.

We are looking for someone who wants more than simply a job. The ideal candidate will be ambitious, dependable and genuinely interested in growing alongside the company, taking on greater responsibility as the business expands.

This is a varied, hands-on role combining order fulfilment, administration, customer service and day-to-day business organisation. Attention to detail is essential due to the nature and value of the products we handle.

Key Responsibilities

• Packing and preparing customer orders with a very high level of accuracy
• Processing orders and preparing parcels for dispatch
• Organising stock and maintaining an efficient, organised working environment
• Assisting with stock counts and inventory management
• Responding to customer enquiries professionally and efficiently
• Handling customer service queries and providing order updates
• Managing and organising the company calendar
• Scheduling appointments, meetings, collections and other commitments
• General administration and record keeping
• Assisting with invoices, order documentation and internal systems
• Keeping track of outstanding tasks and ensuring deadlines are followed up
• Supporting the directors with day-to-day business operations
• Taking on additional responsibilities as the company continues to grow

Who We're Looking For

We place a significant emphasis on work ethic, organisation and attention to detail.

The successful candidate should be:

• Exceptionally hardworking with a strong work ethic
• Meticulous and extremely attentive to detail
• Highly organised and able to manage multiple responsibilities
• Ambitious and motivated to grow with the company
• Reliable, punctual and trustworthy
• Proactive and willing to take initiative rather than waiting to be instructed
• Able to work efficiently in a fast-paced environment
• Confident communicating with customers professionally
• Comfortable taking responsibility and being accountable for their work
• Careful and accurate when handling high-value products and customer orders
• Willing to learn and continuously improve the way tasks are completed
• Comfortable working independently as well as part of a small, growing team

Preferred Experience & Knowledge

• Familiarity with bullion, precious metals and collectible products is strongly preferred
• Knowledge of products from leading global mints and refineries would be advantageous
• Ability to recognise common gold and silver bullion products, weights and denominations is desirable
• Previous experience within bullion, precious metals, numismatics or collectibles would be highly valued
• Experience in administration, customer service, e-commerce, fulfilment or logistics would also be beneficial

Role Details

Full-time, permanent position

Location:

Chiswick, West London

Salary:
Competitive full-time salary + OTE performance bonuses

Additional earning potential will be available based on individual performance, productivity and contribution to the growth of the business.

About Mint Bros London

Mint Bros London is a rapidly growing UK business specialising in precious metals, bullion and collectibles.

We are building a team for the long term and want someone who is excited by the opportunity to grow alongside the business. For the right person, there will be opportunities to take on considerably more responsibility as the company expands.

If you are highly driven, take pride in doing things properly and want your hard work to directly contribute to the growth of a developing business, we'd like to hear from you.

To apply, please send your CV along with a short introduction explaining your relevant experience, any knowledge of bullion or precious metals, and why you believe you would be a good fit for the role.