Volunteer & Workforce Development Coordinator

A bit about the role

A bit about the Role The Volunteer & Workforce Development Coordinator provides the essential administrative and project management support that underpins British Rowing’s learning and workforce delivery operations. Working closely with the Volunteer & Workforce team colleagues, this role ensures the smooth planning, scheduling and administration of courses, development opportunities and bespoke projects.

You will administer British Rowing’s systems – Just Go and Row How (our Moodle based learning management system) – to
1) ensure courses and participants are managed efficiently and accurately, and
2) to ensure workforce registration data is accurate. This role plays an important part in delivering high-quality volunteer and workforce qualifications, programmes and projects. You will help ensure this support is accessible, member-focused and delivered in line with British Rowing’s commitment to inclusion, safeguarding and respect.

Person Specification
Essential Skills

• Highly organised, with a keen eye for detail and accuracy.
• A confident user of digital platforms and systems including MS Office, able to learn and apply new tools quickly.
• Project management experience with strong organisational and planning skills, with evidence of managing multiple tasks and deadlines.
• Ability to communicate effectively with a wide range of stakeholders.
• Experience of managing financial processes.
• Proactive, solutions-focused and able to resolve issues constructively.
• Committed to upholding inclusive practices and safeguarding standards.

Desirable Skills

• Knowledge of Just Go, Moodle or similar systems.
• Knowledge of Zoom, Google Meet and other digital platforms.
• Experience working in sport, education, or membership organisations.
• Familiarity with awarding body requirements and quality assurance processes.
• Understanding of volunteer development and training pathways.

Responsibilities

Learner and member support

• Manage Education Team Desk and phone enquiries, ensuring timely responses, clear communication and a high standard of customer service.
• Support learners through their journey, from registration and course access through to completion and certification.
• Manage safeguarding training administration for volunteers, helping maximise course completion and certification.

Systems and course administration

• Administer and maintain British Rowing’s learning and booking systems, including Just Go and Row How.
• Set up and manage online classrooms, learner accounts, joining instructions and tutor resources.
• Support course feedback and quality assurance processes, including the use of QR codes and learner feedback tools.
• Coordinate the distribution of physical resources to tutors to support course delivery.

Planning, reporting and finance

• Support the Volunteer & Workforce Development Delivery Lead to plan and deliver a rolling 12 month national calendar of learning opportunities.
• Provide data and insight to support team planning, reporting and organisational KPIs.
• Support financial administration, including processing orders and managing invoices.

Projects and improvement

• Support the Head of Volunteer & Workforce Development with projects and workforce register accuracy.
• Work with colleagues to streamline systems and processes, improving efficiency and the learner experience.

Besides the salary and 25 days holiday (plus bank holidays) pro rata, you’ll also get:

• 7.5% employer pension contribution (when you contribute 3%).
• Eye care vouchers.
• Life assurance (x3 your salary).
• Cycle to work scheme.
• Free annual ROW Membership.
• Free Parking in Hammersmith.

This role will close to applications on Friday 25 September. However, if you like the sound of the role, please…