Helpdesk Operative

The job requirements are detailed below.

Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Facilities Helpdesk Operative to support and drive key operational functions, helping shape the future of education in the heart of London.

This role is offered on a full-time, permanent basis.

As a Facilities Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

• You will provide first-line helpdesk support to and provide the first point of contact for a variety of estates and facilities management requirements and administration.
• With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution.
• Working with our Computer Aided Facilities Management (CAFM) system you will triage and prioritise reactive jobs and ensure day to day works orders are shared with the correct
• Processing reactive and planned estates and facilities work orders and assigning them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Ensuring all tasks have correct priority status assigned to them, prior to issuing
• Liaise with contractors where work orders cannot be completed by the on-site estate and facilities team, and request quotes where required and chasing contractors in relation to attendance and issuing reports.

Our aim is to provide a seamless service to our students and staff ensuring they have a safe and inspirational experience every day

You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic and supportive team of 4 colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• Confidence working with CAFM systems and Facilities Helpdesk processes, including experience in using and interrogating Planon software
• A proactive attitude and a willingness to learn and adapt
• Experience in a similar Facilities Helpdesk role

Most importantly, you’ll be ready to make a positive contribution to our college community.

Capital City College (CCC),one of the UK’s largest FE colleges in London. This influential group supports over
35,000 studentsbased across 12 London campusesannually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the…