Casework Officer

Title:

Casework Officer (NB
-Service Charge Tribunal Casework Officer)

Contract Type
:12

Month Fixed Term Contract,Full Time - 35 Hours

Salary:Starting from £31,955.00per annum, depending on experience (London Weighted Salary)

Grade
:5

Reporting Office
:

Stratford,London

Persona
:

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)

Closing Date
:21stSeptember 2026

Interview Dates
:

Interviews will take place in-person (dates to be confirmed)

Benefits
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and
many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join ourRent & Service Charge Team at L&Q:

We are looking for a highly organised and detail-oriented
Service Charge Tribunal Casework Officer
to join our Rent & Service Charge Team. This newly created role offers an exciting opportunity to support L&Q's representation at the First-tier Tribunal (Property Chamber), ensuring tribunal cases are managed efficiently, documentation isaccurateand compliant, and key deadlines are met.

Reporting to the
Service Charge Team Leader
, you will work closely with Service Charge Managers, Service Charge Specialists, Managing Agent Specialists, and wider teams across the business to coordinate tribunal casework and provide high-quality administrative support.

Your Impactand responsibilities in the Role

• Provide casework and administrative support for service charge tribunal proceedings.
• Coordinate the preparation of tribunal bundles, witness statements, and supporting submissions.
• Maintainaccuratecase records, trackers, and document management systems.
• Monitor tribunal directions, deadlines, and key milestones to ensure compliance.
• Liaise with Legal, Property, Finance, and Service Charge teams to support robust case preparation.
• Attend tribunal hearings with members of the Management and Specialist Teams when required.
• Support the implementation of lessons learned and best practice arising from tribunal outcomes.
• Ensure all documentation is complete,accurate, and presented professionally.

Through your work, you will help ensure L&Q delivers effective service charge representation whilemaintaininghigh standards of compliance, accuracy, and customer service.

Whatyou'llbring:

• Experience providing administrative or casework support within a housing, legal, property, or service charge environment
• Experiencemaintainingaccuratecase files, document management systems, and trackers
• Experience working to strict deadlines, including managing competing priorities
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Good understanding of service charge processes or similar financial/operational documentation (e.g. invoices, costs, contracts)
• Confidence supporting case preparation discussions with internal teams
• Strong attention to detail and commitment to accuracy
• Ability to process and structure large volumes of information clearly
• Effective written and verbal communication skills
• Ability to work collaboratively with operational and legal stakeholders

This role wouldbe ideal if you enjoy working with data,processes and legislation,witha keen eye for detail, taking pride in ensuring accuracy and compliance while delivering excellent service to colleagues and customers.

If yourequireany…