Accident Management Administrator

Accident Management Administrator - Hampton, Greater London

Our client, a prominent national vehicle fleet management company based in Hampton, Greater London, is seeking an experienced Accident Management Administrator. This role offers a strategic opportunity for automotive professionals with a background in insurance claims or accident repair to join a reputable organisation committed to staff development and career progression.

• Salary of £27,500 per annum
• Monday to Friday, 8:30am - 5:00pm (37.5 hours per week)
• 25 days holiday plus bank holidays
• Generous pension scheme and life assurance options
• Private medical care and subsidised gym membership (post-probation)
• Clear career advancement pathways within the company
• Friendly and professional working environment

• Manage accident claims efficiently, ensuring all communication with clients, insurers, and bodyshops is professional and accurate
• Record accident damage details in the company's Accident Management system
• Liaise with clients to ensure claim details are complete and accurate, following up on missing information
• Notify insurers of claim details and instruct bodyshops to arrange estimates
• Proactively manage vehicle repairs by liaising with bodyshops, providing regular updates to clients and internal teams
• Process accident claims in compliance with client procedures, ensuring relevant documentation and communication with insurers and stakeholders
• Maintain detailed and accurate records of all claims and repair progress within the company's system

• Proven experience within the automotive industry, specifically in insurance claims, accident repair, or vehicle administration
• Knowledge of vehicle accident processes and claims handling procedures
• Excellent communication skills, both verbal and written
• Strong organisational skills with attention to detail
• Ability to manage multiple cases simultaneously and work effectively within a team
• Familiarity with Accident Management systems and insurance processes (preferred)

This Accident Management Administrator role is based in Hampton, Greater London, and is ideal for dedicated motor trade service professionals seeking to progress their career within a well-established, supportive company.