Senior Billing Coordinator

We are seeking a Senior Billing Coordinator to join the London IPT Billing Team.

The role of the Senior Billing Coordinator will be to support Partners and Fee Earners with delivery of billing activities. As part of our global Finance team, the Senior Billing Coordinator owns the critical element of the service-to-cash process and one which is essential for the business in hitting revenue and cash targets.

As a Senior Billing Coordinator, you will engage with Fee Earners at every level, as well as acting as the bridge between DLA Piper and the client when required to ensure invoices are raised and issues with invoices are speedily resolved. You will manage all quality control aspects of the end-to-end billing process, matching Partner and client expectations to our own internal policies which allow us to manage risk.

The role will work closely with our Legal Administration stakeholders who are in a critical, client facing and Partner support position.

As a senior, you may be expected to deputise for the Team Leader in their absence and to play an active role in supporting the billing Coordinators with escalations and expertise on complex bills whilst recognising and supporting their learning requirements. You will also assist management in undertaking ad hoc tasks/reporting as required.

Main duties and responsibilitiesWIP management and billing covering two main areas:

Delivery of billing fulfilment:

Proactive calculation of proposed billing amounts and necessary edits/ write-offs for Partner approval

Draft and facilitate approval of invoices and submit to clients/ Partners Manage complex bill reconciliations and calculations (including supplier bills, splitting bills, discounts, disbursement allocation etc)
Manage advance bills end-to-end procedure and ensure smooth client to office transfers

Manage and be a primary point of contact for all billing-related enquiries, client queries, credit notes (end-to-end), and escalate complex issues to Partners Coordinate with the GSC team or other DLA Piper offices for e-bills, multi-payer matters and ad-hoc activities

Assist the Team Leader, Billing Manager and Head of Finance with ad-hoc tasks

Collaborate with Legal Administration teams to provide cohesive support to Partners and their clients; ad-hoc tasks, client reporting, etc Initiate matter master data management updates and charge-out rates changes

Maintain client protocols and billing instructions to support the billing process and to assist colleagues during holiday periodsWIP monitoring, maintenance, and control:

Facilitate WIP review, draft bill aging and draft bill review sessions with Partners Facilitate and process WIP write offs where irrecoverable (control approval matrix) as required and agreed with the Partner, following the approval matrix

Ensure WIP comments against matters are recorded promptly

Ensure WIP is being recorded/billed in accordance with client protocols

Produce ad-hoc reports and analysis on specific clients to identify lock up issues and to provide Partners with sufficient information to collaborate with their clients to reduce WIP days Management and supporting team development:

Assist Billing Coordinators with VAT and Solicitors' Accounts Rules queries. Senior Billing Coordinators will be expected to have a more advanced knowledge of VAT and local regulations (training will be provided where necessary)
Assisting with the day-to-day personnel management of the team members where necessary when the Team leader is absent

You are also expected to support onday-to-day Service to Cash activities:

Reviewing matter set up reports and validation of matter set up details according to newly defined processes / checklist (‘Quality Gate’)Consulting with Legal Administration / Partners to…