Workforce Operations Resource Assistant

The Workforce Operations Resource Assistant is part of a collaborative team supporting accurate,fairand efficient rostering.

The role focuses on building andmaintainingfixed-pattern rotas, completing routine rosterupdatesand keeping workforce information accurate. The Resource Assistant checks information carefully, resolves straightforward issues and escalates exceptions to a Resource Coordinator at the right time.

This is an entry-level opportunity for someone who is organised,dependable and confident using systems. It suits a person who enjoys detailed work, communicatesclearlyand wants to develop their understanding of workforce planning in a fast-moving live broadcast environment.

• Build andmaintainfixed-pattern rotas in line with agreed templates, staffing arrangements and published deadlines.

• Checkrotainformation for gaps, clashes, missingdataand differences from the agreed pattern, correcting straightforward errors and escalating exceptions.

• Keep workforce and rostering system dataaccurateand up to date, following agreed data standards and handling information appropriately.

• Communicate routinerotainformation and confirmed changes clearly to colleagues and stakeholders, referring complex queries to a Resource Coordinator.

• Support the team during busy periods by completingallocatedrostering tasks accurately and in priority order.

• Follow established processes,guidelines and approval routes, keeping clear records of updates and decisions.

• Develop an understanding of production roles, working patterns and operational requirements to build capability for broader rostering responsibilities.

• Support the Resource Coordinators and Workforce Planning Manager on ad hoc projects when needed and the wider Workforce Operations team.

• A careful, methodical approach and strong attention to detail.

• Good organisation skills, with the ability to follow a repeatable process and meet deadlines.

• Ability to spot errors or inconsistencies, take action within agreedboundariesand ask for help when needed.

• Clear and professional communication skills, both written and verbal.

• A calm,dependable and collaborative approach in a busy operational environment.

• Willingness to learn about rostering, workforceplanningand live production requirements.

• Adaptability and a positive approach to changes in priorities,processes and systems.

• Experience of rostering,schedulingor coordinating shifts.
• An understanding of fixed working patterns, leave records or workforce systems.
• Experience in broadcast, live events,sportor another operational environment.

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Our Sky Group HQ. Equipped with state-of-the-art technology and work spaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.

Plus, there’s free onsite parking available for cars, motorbikes and…