Helpdesk Administrator

Location: Greater London

Must have minimum 2 years within this role

Must have experience in construction/ Maintenance

Must have knorledge with PowerPoint − CAFM Software

Our client is a well-established and growing organisation seeking an experienced Helpdesk Administrator to join their busy team. This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and delivering exceptional customer service.

The Role

As a Helpdesk Administrator, you will be responsible for managing service requests, coordinating engineers, and ensuring all administrative functions are completed efficiently. You'll be the first point of contact for customers and play a key role in maintaining smooth day-to-day operations.

Essential Requirements

✅ Minimum 2 years' experience in a Helpdesk Administrator role
✅ Strong administrative and organisational skills
✅ Experience managing incoming service requests and job allocations
✅ Excellent communication skills, both written and verbal
✅ Proficient in Microsoft Office (Word, Excel, Outlook)
✅ Ability to prioritise workload and work under pressure
✅ Strong attention to detail

Key Responsibilities

* Logging and managing service requests via the helpdesk system

* Scheduling and coordinating engineers and maintenance teams

* Monitoring job progress and ensuring service level agreements (SLAs) are met

* Liaising with clients, contractors, and internal teams

* Updating databases and maintaining accurate records

* Producing reports and supporting the wider operations team

* Handling customer enquiries and resolving issues efficiently

* Managing inboxes, calls, and administrative documentation

What's On Offer?

* Career development opportunities

* Supportive and collaborative team environment

* Stable and growing business

* Excellent office location with transport links