Office Administrator

Office Administrator This is a varied role suited to someone who enjoys juggling different responsibilities, from logging and tracking service calls to supporting basic finance admin (with a third-party accountant handling the bookkeeping and accounts). You'll help clear backlogs, keep records accurate, and generally be the glue that keeps the office ticking as the business scales.

Key Responsibilities Log, track and update service call requests, ensuring jobs are recorded, assigned and followed through to completion Liaise with customers and engineers/suppliers to keep service jobs moving and communicate updates Process supplier invoices and match them to purchase orders, passing through to the external accountant as needed Reconcile supplier statements and investigate missing invoices, credit notes and discrepancies Process and reconcile employee expenses and company card transactions Chase outstanding customer debts and maintain up-to-date debtor records, escalating overdue accounts as needed Maintain accurate records, supporting documents and shared inboxes across finance and service functions Assist with customer invoicing Chase employees and suppliers for outstanding information and maintain action logs Provide general office and administrative support to the wider team Help document processes and procedures as the business grows Person Specification

You will have:

Previous experience in an Office Administrator, Service Coordinator, Finance Administrator or similar all-round admin role Comfort managing multiple types of task: service logging, customer contact, debt chasing, and basic finance admin Excellent organisational skills and attention to detail Confidence having direct, sometimes difficult, conversations with customers about outstanding payments Ability to manage multiple priorities and meet deadlines Strong communication skills and confidence dealing with colleagues, customers and suppliers A proactive approach and willingness to take ownership of responsibilities Good Microsoft Excel and general IT/systems skills

Desirable Experience using Xero or a similar accounting package Previous experience in a service-based or field-engineer-supported business

Experience with a CRM or job-logging/ticketing system Hospitality experience, so you understand the environments our customers work in What's on Offer Competitive hourly rate, DOE Immediate start available A varied, hands-on role covering service coordination and office admin Genuine opportunity to shape processes as the business grows toward its next revenue milestone If you're an organised all-rounder who enjoys keeping things on track and takes pride in a job well done, we'd love to hear from you.