Receptionist​/Administrator

We are looking to appoint a Receptionists/Administrator. You will be responsible for the general administrative and reception duties within the Practice to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who has previous experience in a GP surgery, is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service. All hours will be worked between 08:00 and 18:30, Monday to Friday.

• Welcome and assist patients, liaising with the practice team and healthcare professionals.
• Manage appointments via EMIS, Accurx and telephone, including bookings, cancellations, recalls and consultations.
• Register new patients and temporary residents, ensuring accurate records.
• Handle enquiries, messages and requests, directing patients to appropriate services.
• Process home visit requests and arrange transport for housebound patients.
• Maintain telephone, answerphone and appointment systems.

• Open/secure practice premises in line with procedures.
• Process incoming/outgoing mail, filing, scanning, photocopying and data entry.
• Maintain accurate records and process information in accordance with practice protocols.
• Keep reception, noticeboards and patient information areas tidy and presentable.
• Provide administrative support to the practice team and cover absences/overtime when required.
• Complete mandatory and statutory training and other reasonable duties.

• Prepare, retrieve, file and maintain accurate patient records and correspondence.
• Process repeat prescriptions in accordance with practice guidelines and issue completed prescriptions safely.

• Prepare, clean, check and restock consulting rooms before and after sessions, ensuring they are secure and ready for use.

Job Title:

Receptionist/Administrator

Salary / Grade: £14

Hours per week: 37.5 hours

Reports to:

Deputy Practice Manager

Job Summary:

We are looking to appoint a Receptionists/Administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

• Receiving patients, consulting with members of practice team.
• Maintain and monitor the practice appointment system (EMIS) by processing personal and…