People Services Assistant

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission{{{{:}}}} to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we're a global beauty phenomenon, scaling at record speed across 50 markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC.

Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

As part of the People team, this role provides administrative support for structured and repeatable activities that benefit from consistency and coordination across People Services.

The role supports key operational processes including benefits administration, recognition programmes and employee lifecycle gifting, helping to ensure a consistent and positive employee experience. It also contributes to the smooth running of People Services through support in areas such as purchase order management, IR35 administration and documentation management. Alongside day-to-day operations, the role also supports continuous improvement of People processes, helping to drive our strategy forward and deliver a MAGICAL experience for our Charlotte Tilbury Family!

Reporting to the People Services Manager, the role works closely with the People Services team, as well as the People Governance & Projects Manager and Reward, to ensure processes, materials and communications are accurate and up to date.

• Provide administrative support for benefits processes, working in coordination with Reward and People Services
• Coordinate recognition programmes (e.g. Tilbury Pots, Long Service Awards), ensuring timely and accurate delivery
• Manage employee lifecycle gifting processes, including onboarding and life events
• Support the administration of airport passes for Travel Retail employees, including coordinating documentation, tracking requests and ensuring timely processing in line with operational requirements
• Support IR35 administration, including documentation collation and tracking in line with established processes
• Manage purchase orders and support spend tracking across People Services, ensuring accuracy and visibility
• Maintain trackers and records to support consistent and organised delivery of People Services activities
• Support the preparation and updating of People Services materials, communications and documentation to ensure they remain accurate and up to date
• Assist with employee data collation and reporting where required (e.g. for benefits renewals or audits)
• Provide support for People Services activities, projects and cyclical processes as required
• Work collaboratively with the wider People team to ensure smooth coordination of activities and a consistent and MAGICAL employee experience

• Strong attention to detail with the ability to manage and organise administrative processes accurately
• Demonstr…