Attendance Team Officer

As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents, schools and other agencies about all aspects of the Attendance Team's work, including referrals to the team and school attendance guidance detailed in the LCC Attendance Team's Code of Conduct and LCC Attendance Protocol. The officer will be, in the main, responsible for the preparation of documents relating to the issuing of Penalty Notices, Notice to Improves and Prosecutions- so attention to detail is a must for any applicant.

The Attendance Team are currently committed to working in line with the government guidance "Working together to Improve School Attendance "a knowledge of that guidance along with LCC's Code of Conduct and Protocol will be an advantage to anyone applying for this role. Are you confident, detail-oriented and looking to make a meaningful impact for children in the county? Join our team as an attendance officer where you will play a key role in promoting school attendance by processing and issuing referrals made to the team for legal intervention.

This is a fast-paced role requiring accuracy, excellent communication skills and the ability to handle sensitive situations with professionalism.,

• Education to GCSE 'C' or equivalent including English Language and Mathematics, Substantial demonstrable and fully evidenced experience identified within the section below.
• Experience of providing telephone support and/or advice to the general public, asking the right questions to get the information required.
• An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges.
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs.
• An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material. Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines.
• An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court.
• An understanding of the education system in relation to school attendance, including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

• Reasonable adjustments will be considered for applicants with a disability.
• Flexible working arrangements including part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following