Service Delivery Assistant

We are looking for a highly organised and proactive Administrator to join our team in London, working 37.5 hours a week.

This role is to provide vital administrative support, helping to ensure the effective delivery of services and maintain high standards of service provision for victims of crime.

Doyou want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options
  :
  Including hybrid working.
• Generous Annual Leave
  : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave
  :
  An extra day off for your birthday.
• Pension Plan
  : 5% employer contribution.
• Enhanced Allowances
  :
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts
  :
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing
  :
  Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support
  :
  Employee assistance programme and wellbeing support.
• Inclusive Networks
  :
  Access to EDI networks and colleague cafes.
• Sustainable Travel
  :
  Cycle to work scheme and season ticket loans.
• Career Development
  :
  Ongoing training and support with opportunities for career progression.

You will provide a high quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service and supporting the wider team and service with general administrative duties.
May also include responsibility for external communication, social media, updating directory records for other services. Updating local websites with relevant information and also taking minutes from team meetings.

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail, telephone and general queries into the service.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for victims. May include follow upto secure information included in incoming referrals.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.

Ideally, you will have administrative experience of working within a busy environment and an understanding of the impact of crime and working in partnership with external organisations.

• Experience of providing administrative support within a busy environment.
• Strong written and verbal communication skills.
• Good customer service skills and a professional telephone manner.
• Experience of maintaining accurate records and databases.
• Good IT skills, including Microsoft Office applications and database systems.
• An understanding of confidentiality, GDPR and information-sharing requirements.
• The ability to prioritise workload and manage competing demands effectively.
• The ability to work independently and as part of a team.
• A commitment to providing…