Ward Clerk​/Scheduler

For further information please refer to the job description and personal specification

These responsibilities will be carried out under the guidance of the Sister for WWCRC

• To deal with all patient research referrals from clinicians/ research nurses, ensuring that the treatment is scheduled within WWCRC guidelines.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations regarding their appointment.

• To pre-prepare all clinics.
• To manage overbooking.

To run a highly efficient and patient-focussed reception service, including:

• To meet and greet all patients and visitors to the unit in a professional, courteous, and friendly manner.

• Maintaining filing systems as required, and ensures all appropriate paperwork is filed in the correct place.
• Ensuring accurate updating of patient demographic details on the Patient Administration System and medical notes.

• Good general Education

• ELC (European Computer Driving Licence) or Equivalent
• NVQ Customer Care

• Minimum of six months working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill Previous office

• Admin experience

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.