Admissions Officer

Salary: £30,500 a year + fantastic benefits

37.5 hours/week (Rotational Shifts Monday to Friday between 8am-8pm)

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers every day.

Salary: £30,500 a year + fantastic benefits

Full time - 37.5 hours/week (Rotational Shifts Monday to Friday between 8am-8pm)

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers every day.

As an Admissions Officer, you will play a vital role in shaping the patient journey, ensuring smooth, stress-free admissions while contributing to operational excellence. This role offers an opportunity to develop expertise in patient coordination, financial administration, and healthcare governance within a world-class hospital environment.

You will be responsible for obtaining demographic information, financial information, booking all inpatient and day case admissions, utilising booking and theatre modules aiming to use the Hospitals resources to the fullest effect. The primary emphasis is to provide efficient effective communication at all levels to both external and internal customers and maintain confidentiality of information regarding patients, families and friends at all times.

• Answer all incoming calls in a timely manner provide an efficient high-quality service to all internal and external customers inclusive of patients/relatives, clinicians, secretaries, internal colleagues and members of the general public.
• Attend bed meetings and ensure all necessary information obtained is updated on the bed board and detailed in bed summary and communicated to all related departments.
• Receive all inpatient and day case bookings from recognised clinicians and their associated staff, input all relevant details to the Hospitals Information Systems
• Allocate patient rooms and manage bed status and board working with Site Lead and associated multi-disciplinary teams
• Facilitate preadmission clinic bookings and any subsequent queries.
• Provide quotes for all self pay bookings and any requests sent via email or received by phone.
• Conduct courtesy call/email to patients to ensure we have all necessary demographics, financial information, obtain credit card details, explain the registration form (financial agreement), provide direction details if required and answer any questions the patient may have about their admission.
• Meet & greet patients at preadmission clinic or on day of admission where financial details are not in secured. Facilitate this in a timely manner to ensure patients admission is not delayed.
• Visit patients in their room where necessary to collect registration form, required information or payment.
• Always assist with monitoring accounts length of stay and discharge to ensure fully financially covered. Keep patients informed of costs where applicable.

• Administration experience in a hospital or healthcare setting
• Excellent communication skills
• Organisational skills
• Attention to detail
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to flexible.

Our benefits are designed to make health happen for…