CE&S Support Services Administrator

As a Support Services Administrator you work within Support Services team to provide a comprehensive administrative support function for the Clinical Education & Standards Department. The post holder will be a key point of contact for all administrative aspects of course bookings and management, taking responsibility for all tasks assigned and work with minimal supervision.

The main duties of the job include:

Providing administration support throughout the recruitment and selection process of new learners to the Trust.

Supporting Managers by preparing correspondence, amending documentation, taking minutes for meetings, sending emails, making and receiving calls on their behalf and anyother ad-hoc requirements.

Assist in ordering equipment, uniform, vehicles and products using the EPROC system for Education Centres, ensuring accurate records are maintained for ordering and receiving products.

Assisting with booking CES staff on conferences with accommodation, as required and maintaining accurate records.

Booking internal /external speakers for courses.

Ensuring relevant exam papers are ordered, stored safely and sent out in line with awarding organisations guidance.

Responsible for notification to the relevant departments of learner progress in the irrelevant course programmes.

Responsible for the registration and certification of learners in the Trust.

Ensure that all training records are properly maintained and filed in the departments archive.

Act as the point of contact for day-to‑day in‑person contacts, requests and deliveries at education centres, including occupying the reception desk where requested.

Carry out any other duties appropriate to the grade as directed by the Support Services Manager, including providing cover for the Support Services Co-ordinator during periods ofabsence.

The Clinical Education and Standards department is a diverse team, responsible for all clinical education programmes in the London Ambulance Service.

Our team is committed to educational excellence, and we strive for developing, delivering, recording and reporting the very best to ensure the clinical staff of the London Ambulance Service provide the highest patient care.

The Clinical Education and Standards department has specialist education facilities, located at Dockside and Brentford.

Our strategy  outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation being an increasingly inclusive, well‑led and highly skilled organisation people are proud to work for.
• Our London using our unique pan‑London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Please refer to the Job Description and Person Specification for more information on the requirements of the role.

CE&S are looking for a strong team player with excellent communication skills and an eye for detail. You should be able to work independently managing your own workload.

• Good standard of general education
• Good keyboard skills RSA level 3, NVQ 3 or equivalent plus relevant
• practical experience

• Experience of working in an administrative capacity
• Evidence of personal and career development
  
  Experience of working in NHS or Public sector organisations
• Ability to utilise digital technologies e.g. Totara,…