Work Planner, Administrative​/Clerical

We are thrilled to offer an exciting position for our client based in East London who are looking to appoint a Work Planner for the 3 months ongoing, at the rate of £18.90 per hour payee.

Working in shifts between hours of 7am-8pm Monday to Friday with occasional Saturday 8am-1pm.

To manage the daily workload of the Direct Maintenance Technicians with a view to maximise the efficiency of the Reactive Repairs & Maintenance service and provide key management information to facilitate accurate forecasts and the planning of activities to internal stakeholders using the appropriate information systems. Assist in the delivery of a right first-time service, ensure Technicians have sufficient time on site to deliver a first-time fix.

Maintain customer focus and contribute to delivering the highest level of service possible.

The post holder will have an opportunity to play a part in delivering a high-impact service to our residents.

• Responsible for co-ordinating the planning and scheduling of the Direct Maintenance Technicians within reactive repairs across the organisations Estate
• Manage Technicians diaries and timetables to ensure that jobs are completed in a timely manner
• Log data and notes on the computer system to ensure smooth handover and communication
• Monitoring of emails, escalating issues to Team Leader and ensure that maintenance issues are resolved in line with service level agreements.

• Previous planning/scheduling experience
• Ability to work under pressure in an ever changing environment and be able to adapt and prioritise
• Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.
• Clear ability to communicate both verbally and written.
• IT literate ability to use MS Office packages and have excellent administration skills