Workplace Manager

TBWA edia Arts Lab is the bespoke global agency for Apple and only Apple. We think different to create impact for the world’s most iconic brand.

Our Workplace Manager will be the heartbeat of our London office. You’ll help shape not just how our office operates, but how it feels, ensuring it’s organised, welcoming, secure and a place people genuinely enjoy coming to.

This role offers real breadth, from office development and budgeting to travel coordination, supplier management, and supporting People initiatives. You’ll work closely with senior leaders and colleagues across the business, acting as a trusted go-to person and ensuring everything behind the scenes runs smoothly.

This role suits someone who is proactive, solutions focused and takes real ownership. Senior leaders and colleagues alike will rely on you, so being dependable, responsive and proud of the detail matters as much as the big ideas. If that sounds like you, it’s a role with impact, visibility, and the opportunity to help shape our office.

Responsibilities will include:

• Take ownership of the day-to-day operation and ongoing development of the London workplace, ensuring a professional, welcoming and well-run environment.
• Act as the key agency contact for workplace and building matters, working closely with facilities, security, building management and other partners.
• Oversee workplace administration, suppliers, expenditure and service delivery, identifying opportunities to improve efficiency, cost and employee experience.
• Provide guidance and support to the receptionist, acting as an escalation point and helping maintain consistently high workplace standards.
• Work collaboratively with senior stakeholders across departments on workplace, wellbeing and engagement initiatives.
• Coordinate building services requirements alongside facilities lead while ensuring minimal disruption to business operations.

• Lead and coordinate workplace projects including office improvements, refurbishments, moves and changes.
• Work with senior management and relevant partners on workspace planning, layouts, furniture, space utilisation and future workplace requirements.
• Coordinate contractors and stakeholders to ensure projects are delivered effectively with minimal disruption to the business.
• Identify opportunities to continuously improve the workplace environment and ways of working.

• Coordinate workplace Health & Safety and security requirements in partnership with Security, Facilities and building management.
• Maintain relevant workplace documentation, processes and records, supporting compliance with company and legislative requirements.
• Act as a key workplace contact for security matters and incidents, escalating and coordinating action with the appropriate teams.
• Support workplace audits, training and the continuous improvement of Health & Safety and security practices.

• Lead the planning and delivery of London office events, including social, charitable and employee engagement activities.
• Partner with internal stakeholders (EA/HR/Senior Management/department leads) on culture, wellbeing and employee initiatives.
• Help create an engaging, inclusive and professional workplace experience for employees, clients and visitors.

• Provide Executive Assistant support when required, including diary and meeting coordination, stakeholder liaison and cover for the Executive Assistant during periods of absence.
• Support senior management with business administration, projects and changing priorities, handling confidential information with discretion.
• Coordinate business travel…