Receptionist Assistant

Location: Greater London

Office Assistant, London Head Office Full-Time, 40 hours per week

Role Overview The Office Assistant will support the Office Manager with the day-to-day running of the London Head Office, helping to maintain a professional, organised and welcoming working environment. This role will also provide front-of-house reception cover, acting as a key point of contact for employees, visitors, suppliers and external partners. By combining strong administrative support with a polished and service-led approach, the Office Assistant will help ensure the office reflects the high standards of a global luxury brand.

What You’ll Do:

Reception & Front-of-House Support Provide a warm, professional welcome to all employees, visitors, clients and external partners.

Manage the reception area to ensure it is always organised, presentable and aligned with luxury brand standards.

Manage visitor sign-in processes, security passes and guest access in line with company procedures.

Coordinate meeting room bookings, set-up requirements and refreshments where needed.

Support with incoming and outgoing post, couriers and deliveries, ensuring items are handled accurately and on time.

Office Administration & Coordination Support daily office operations to ensure a smooth, organised and professional working environment.

Provide general administrative support including document preparation, printing and data entry.

Maintain office supplies, stationery and kitchen stock, raising purchase requests where required.

Support onboarding activity for new starters including office access.

Help coordinate small office events, team meetings and visitor arrangements.

Facilities & Workplace Support Log, monitor and follow up on office maintenance, cleaning and facilities requests using established processes.

Liaise with approved suppliers and workplace partners for day-to-day office services.

Assist with workspace changes, desk moves and office set-ups under manager guidance.

Identify and escalate workplace issues promptly, prioritising anything that may impact safety, service or business continuity.

Health, Safety & Compliance Support Support visitor, contractor and access processes in line with company security and health and safety requirements.

Report any compliance gaps, risks or workplace concerns to the relevant manager in a timely manner.

Provide administrative and coordination support to the Workplace Experience team and senior stakeholders where required.

Help with diary coordination, meeting logistics, agendas and follow-ups for office-related activity.

Support planning and logistics for internal meetings, leadership visits and office events.

Handle confidential information with discretion, professionalism and care.

What We’re Looking For:

Relevant experience:
Previous experience in an office assistant, receptionist, front-of-house or administrative role, ideally within a luxury, fashion, retail or hospitality environment.

Professional presence: A polished, service-led approach with strong attention to detail and a natural ability to create a positive first impression.

Communication skills:
Clear, confident and professional communication skills, both written and verbal.

Organisation:
Strong organisational skills, with the ability to prioritise multiple requests and stay calm in a busy office environment.

Proactive approach:
Reliable, solutions-focused and confident following up, escalating issues and taking ownership of day-to-day tasks.

Technical confidence:
Comfortable using Microsoft Office and general office systems.

Discretion:
Able to handle confidential information with professionalism, care and good judgement.

Flexibility:
Positive, adaptable and willing to support both reception and wider office needs as required.

Our values - creative,…