Facilities Assistant

Contract type:
Fixed Term,Part Time,Secondment

Reference: 5828

Interview date: W/c 23 November (may be subject to change)

The Resources and Business Improvement directorateis led by Dianne Tranmer. It is responsible for:

People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.

The team consists of 6 facilities assistants and a team leader. The office hours are Monday to Friday with two shifts, 08:30 to 17:00 and 09:30 to 18:00. They manage two buildings, City Hall in E16 and Union Street in SE1.

To deliver high quality, front-line customer services by providing Reception, FM Helpdesk and Switchboard services to the Authority’s offices at City Hall and Union Street and supporting the national heritage sites at Trafalgar Square and Parliament Square Gardens, ensuring that a welcoming and inclusive customer experience is created through the services provided.

• FM Helpdesk services
• Switchboard services
• Fault job reporting
• Computer Aided Management System (CAFM)
• Room bookings

To be considered for the role you must meet the following essential criteria:

• Previous experience of providing reception, switchboard and helpdesk services in a corporate or hospitality focused environment with public access.
• A broad understanding and experience of core FM services such as maintenance, cleaning, catering, porterage, audio-visual set-up and health and safety.
• Ofqual Qualification & Credit Framework Level 2 or ability to demonstrate equivalent experience working in a customer service role. Ideally an IOSHH managing safely qualification.
• Experience of using Computer Aided Facilities Management software applications and Microsoft Office Suite and other office technology and systems.
• Analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:
GLA Competency Framework

If you wish to talk to someone about the role, the hiring manager Jacqueline Samuels would be happy to speak to you. Please contact them at Jacq

This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is: W/c 23 November (may be subject to change)

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to…