Assistant Income Officer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-10-26
Listing for:
Trident International Associates
Full Time
position Listed on 2026-10-26
Job specializations:
-
Administrative/Clerical
Finance Assistant, Office Administrator/ Coordinator
Job Description & How to Apply Below
The responsibilities for the Assistant Income Officer role will include:
Resolve residents' rent, service charge and account queries by phone and email.
Contact residents early to address missed payments and prevent debt building up.
Manage shared inboxes, case documents and accurate resident records, including support needs.
Accurately process rent payments, direct debits, card transactions and refunds.
Help Income Officers manage early arrears through reminders and payment plans.
Explain payment responsibilities and connect residents with benefits and money advice to help sustain tenancies.
THE PERSON and SKILLS REQUIREMENTS for the Assistant Income Officer:
Credit Control or debt collection experience, ideally in housing, income management, local government or residential property.
Clear, sensitive communication with residents facing financial difficulties.
Strong organisation and confidence balancing competing priorities.
Confident with Microsoft Office and databases or housing systems.
A calm, empathetic approach to difficult conversations and residents' support needs.
Benefits:
Hybrid working
Enhanced pension scheme
Training and development
Life assurance
Additional annual leave
Put your customer service skills to work supporting residents, with hybrid working, an enhanced pension and opportunities to develop.
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