Medical Receptionist

Brookvale Practice, a general practice with around 8,700 patients, is recruiting a medical receptionist to join its reception and administration team. The post covers the front desk, telephones, appointment booking, prescription requests and wider admin supporting the clinical team. It is part-time at 20 hours over five days on a rolling morning and afternoon rota between 8am and 6.30pm, and the practice runs a Total Triage model.

Prior general practice experience is desirable but not essential, as full training is given.

• Act as point of contact on the reception desk
• Answer incoming calls and transfer them or deal with the caller's request
• Book appointments and process personal, telephone and online requests
• Deal with prescription requests
• Signpost patients to the right healthcare professional for their condition
• Maintain and monitor the practice appointment system
• Record patient information accurately on the clinical system and handle new and temporary registrations
• Assist with total triage administration
• Action incoming emails and correspondence
• Route requests such as DSARs, insurance and solicitors letters and DVLA forms to the admin team
• Support clinical staff with general administrative tasks
• Act as chaperone when required

• GCSE Maths and English at grade C (level
  4) or above, or Functional Skills Level 2 in Maths and English

• Experience of working with the general public
• Experience of working in a healthcare setting

• Excellent communication skills
• Computer literacy
• Working well in a busy environment
• Working to deadlines

• Willingness to work additional hours when needed

• Experience of working in general practice
• Experience of administrative duties
• Customer service qualification (NVQ) or equivalent

• Full training provided
• Formal appraisal with manager at least every 12 months