Medical Receptionist

Fernlea Surgery, a GP practice serving about 12,500 patients, is recruiting a medical receptionist and administrator to its medical administration team. The post combines front-of-house patient contact with back-office work such as record updates on EMIS, correspondence, recalls and workflow tasks. It is open to full-time and part-time applicants on weekday shifts between 8am and 6:30pm. GCSE English and Maths at grade C or 4 is essential.

• Handling patient contact face to face and by telephone, prioritising urgent, complex or sensitive enquiries
• Booking appointments, recalls and follow-ups on the computerised appointment system
• Maintaining patient records on EMIS, including clinical coding, scanning and filing
• Monitoring and actioning incoming emails, electronic tasks and workflow requests independently
• Carrying out searches, audits, recalls and administrative reporting
• Typing letters, reports, referrals and clinical documentation
• Opening, date-stamping and distributing correspondence, reports and results to clinicians
• Responding to administrative requests from clinicians and prioritising them
• Reporting system faults to software suppliers or IT support and tracking progress
• Explaining registration and temporary resident arrangements and monitoring patient flow
• Answering and making calls, taking accurate messages, and checking the phone system each day
• Opening and securing the premises at the start and end of the working day

• GCSEs or equivalent at grade C/4 or above in English and Maths
• Demonstrable numeracy and literacy skills, including reading, writing and spelling

• Accurate administration under pressure and managing multiple priorities
• Using judgement and initiative with queries and operational issues
• Handling confidential information with an understanding of information governance
• Confident IT skills, including accurate data entry
• Strong written and verbal communication
• Remaining calm and professional in sensitive or challenging situations

• Working independently and within a multidisciplinary team
• Understanding and applying policies, procedures and guidance
• Willingness to undertake training relevant to the role

• Experience in an administrative role in healthcare, primary care or a fast‑paced office
• Experience in a GP practice or NHS setting
• Experience using clinical systems such as EMIS or equivalent
• Experience of clinical coding, document management, recalls or audit
• Experience supporting clinicians with administrative workflows
• Knowledge of NHS primary care systems and processes
• Evidence of ongoing professional development
• Keyboard or typing qualification

• Competitive salary
• Paid 30-minute lunch break each day
• NHS Pension scheme
• Paid DBS check
• 20 days annual leave plus bank holidays
• Free on‑site car parking
• Full training and development opportunities
• Supportive and welcoming team environment