GP Receptionist

A fixed two-year receptionist post at Upper Halliford Medical Centre, a small GP practice serving around 4,500 patients. The holder is the first point of contact for patients and visitors, managing appointments, handling enquiries by phone and in person, taking payments for private services and processing new registrations. Set within a team of one GP, two locums, a nurse practitioner and a pharmacist, the role also includes general admin support.

Prior GP experience is desirable but not essential, as enthusiasm counts for as much as experience.

• Greet and assist patients and visitors, giving guidance and support as needed
• Manage the appointment system, including booking, rescheduling and follow-ups
• Respond to enquiries in person, by phone or by email
• Enter and update patient information accurately on the computer system
• Take payments for private services and issue receipts
• Process new patient registrations and temporary cover documentation
• Support clinical and administrative staff, and colleagues during absences or busy periods
• Keep the reception area tidy, organised and professional
• Follow security procedures at the start and end of the day
• Assist with scanning, filing and document management
• Follow practice policies on confidentiality, health and safety and safeguarding
• Contribute to continuous improvement and efficient service delivery

• Experience of working in a fast-paced role

• Good interpersonal and communication skills
• Good IT skills

• Proactive attitude and willingness to take initiative
• Willingness to learn

• NVQ in Business Administration or equivalent
• Experience of working in a GP practice
• Experience in a reception or administrative role