Receptionist​/Administrator at GP Surgery

A receptionist and administrator post at Lynwood Medical Centre, a GP surgery with over 15,000 patients, combining front-desk work with patient records. Duties include welcoming patients, answering calls, booking appointments, handling prescription requests, and scanning and filing records on EMIS. Hours are 20 to 35 a week, spread across Monday to Friday, 8am to 6.30pm, with the rota shared in advance.

Previous receptionist or administrative experience is required, and EMIS Web experience is an advantage.

• Welcome patients and visitors at reception and answer telephone calls
• Book, amend and cancel patient appointments
• Handle prescription requests, print and distribute repeat prescriptions, and liaise with clinicians
• Register patients and update patient records
• Scan, file and attach documents, including test results and clinical letters, to patient records on EMIS
• Manage referrals and process requests for medical reports and information from patients and insurers
• Telephone patients about prescriptions, appointments or sensitive data such as smoking status
• Monitor the telephone queue daily and manage the generic email inbox
• Run computer searches and data collection for enhanced services and audits
• Keep records up to date for CQC, including staff training
• Schedule and co-ordinate meetings
• Maintain a clean reception area and monitor stationery and supplies stock

• Higher degree or 2 years' experience of the EMIS Web GP clinical system

• Previous receptionist or administrative experience

• Excellent written and oral communication
• Excellent customer service with professionalism and confidentiality
• Strong organisational and planning skills with attention to detail
• Multitasking and working efficiently under pressure
• Proficiency in IT systems
• Understanding of confidentiality, GDPR and patient data protection

• Experience with EMIS Web
• Experience of working in a GP practice

• Access to a wellness room with spa treatments, fully funded by the surgery
• Regular Pilates classes led by a professional instructor
• Massage chair available during breaks
• Healthy, balanced work-life environment