Executive Assistant

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

This is for a fixed term contract until February 2027.

Provide high-level administrative, organisational and operational support to the Chief Operating & Innovation Officer and the Chief Culture & Talent Officer. Manage complex schedules, meetings, travel and confidential information to ensure the executive office runs efficiently. Provide administrative support to Project Thrive, a major office and back of house renovation and culture programme which is being sponsored by the Chief Culture & Talent Officer.

Maintain effective communication with internal and external stakeholders, clients and visitors. Serve as a trusted partner, enabling the Executive to focus on strategic priorities and business objectives.

• Create high-quality reports, documents, presentations, communications and correspondence that support clear, effective decision-making.
• Proactively manage and action incoming and outgoing correspondence, including post and email.
• Coordinate personal and professional calendars to maximise time and maintain well-organised schedules.
• Where required, build effective working relationships with suppliers, contractors and service providers to support business needs.
• Manage and attend to any visitors and customers, answer their general enquiries and direct them to the appropriate colleagues.
• Safeguard sensitive and confidential information with the highest levels of professionalism and discretion.
• Maintain accurate, accessible records by developing effective filing and retrieval systems and capturing key meeting discussions.
• Create a welcoming, well-organised office environment by coordinating maintenance and proactively managing supplies, stock levels, orders and deliveries.
• Support effective budget management by tracking expenses, raising purchase orders and processing invoices accurately and promptly.
• Contribute to strategic projects and business initiatives, helping to keep deadlines, milestones and deliverables on track.
• Ensure seamless executive travel by coordinating itineraries, transport, accommodation, venues and all required travel documentation.
• Optimise travel budgets by identifying and securing high-quality, cost-effective arrangements.
• Manage and reconcile each Executive’s expense claims accurately and efficiently.
• Enable productive conferences and meetings by preparing rooms, circulating agendas, recording clear minutes and action items, and following up to support timely completion.
• Support a positive employee experience by coordinating recruitment arrangements, onboarding, induction and employee documentation.
• Partner with each Executive to prioritise workload, navigate competing demands and meet key deadlines.
• Champion continuous improvement by identifying opportunities to enhance administrative processes and efficiency.
• Provide flexible, proactive support on additional priorities as requested by each Executive.

• Significant stakeholder management experience at a senior level.
• Excellent attention to detail and accuracy in the work that is produced.
• Demonstrates proficient written and verbal communication skills.
• The ability to review and analyse problems and provide sound judgement in solving issues.
• A proven track record of organizational and planning skills, to include travel logistics.
• At least 3 years’ proven experience as an Executive Assistant, Personal Assistant or similar senior administrative role.
• Advanced computer skills and in-depth knowledge of relevant software such as MS Office applications.
• Resilient and adaptable in the face of ambiguity and constant change.
• Strong stakeholder management and relationship-building skills.
• A high level of discretion and confidentially.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global…