Business Operations Assistant

Hours:

34.5 hours per week

Are you someone who loves getting the details right, enjoys working with technology and takes pride in keeping things organised? Do you like variety, solving problems and finding better ways of doing things?

If that sounds like you, we'd love to hear from you.

We're Want Dont Want , a small, dynamic furniture brokerage with a reputation much bigger than our size might suggest!

We help businesses buy and sell quality office furniture, giving furniture a new lease of life and helping our clients make more sustainable choices.

We're passionate about providing a fantastic experience for our clients, many of whom return to us again and again. We're equally passionate about creating a working environment where everyone has the opportunity to contribute, develop their strengths and find their own niche.

We're now looking for a friendly, organised and digitally confident person to join our team, supporting the operational side of our business and helping keep things running smoothly.

This is an office-based role, working alongside our team at our Clerkenwell office throughout the 34.5-hour working week.

This is a varied, hands-on role combining digital administration, information management and communication with colleagues, suppliers and customers.

A significant part of your role will involve creating and managing the furniture listings on our website. It's detailed work that requires accuracy, technical confidence and a good eye for how information and images are presented.

You'll also support the wider business, helping to keep information organised, deadlines on track and processes running effectively.

• Creating and updating furniture listings on our website, including product descriptions, specifications, quantities and photographs
• Selecting, editing and optimising images, and uploading information through our digital systems
• Gathering and checking product information to ensure listings are accurate, complete and presented professionally
• Accompanying colleagues on occasional site visits to assess, measure and record furniture, and preparing inventories afterwards
• Keeping track of listing deadlines, following up on outstanding information and managing updates when listings change or come to an end

• Maintaining accurate records, spreadsheets, contact details and internal documentation
• Organising product information, supplier brochures, photographs and digital files so they're easy for colleagues to find and use
• Monitoring deadlines, keeping track of outstanding tasks and following things through to completion
• Maintaining supplier documentation, including insurance and health and safety records
• Supporting the day-to-day administration that helps the business operate efficiently

• Liaising with furniture dealers, manufacturers and suppliers to gather information and maintain positive working relationships
• Communicating clearly with colleagues to ensure everyone has the information they need
• Responding to telephone enquiries and directing callers to the right person
• Working closely with our Operations Director to understand priorities and manage workloads
• Helping identify problems, find practical solutions and improve the way we work

As you become familiar with the business, there will be opportunities to develop your knowledge, contribute to improvements in our systems and take on additional operational responsibilities.

We're looking for someone who combines strong organisational and digital skills with a friendly, practical approach.

You'll be someone who:

• Is comfortable and confident using technology, learning new systems and working with detailed digital information
• Has excellent attention to detail and takes pride in producing accurate, high-quality work
• Is organised, manages their time effectively and can prioritise competing demands
• Communicates clearly and confidently, both in writing and over the phone
• Enjoys building relationships and working collaboratively with colleagues and external contacts
• Takes initiative, thinks ahead and follows tasks through to completion
• Can switch between focused, detailed work and responding to colleagues or callers when needed
• Understands how their work contributes to the wider business
• Enjoys solving problems, spotting opportunities for improvement and finding practical solutions
• Knows when to ask…