Pass Production Assistant Officer

• The Pass Administration Assistant Officer is responsible for providing a professional, customer-focused walk-in service within the Pass Office, supporting the day-to-day issuance and management of security access passes for Lloyd's employees, contractors and visitors.
• Acting as the first point of contact for pass-related enquiries, the role focuses primarily on processing walk-in requests, including new passes, replacement passes, disabled access passes, lost, stolen, defaced and forgotten passes. The role also provides administrative support to the Pass Administration Officer, assisting with access control administration, record management and pass office activities as required.
• The successful candidate will combine excellent customer service skills with strong attention to detail, ensuring all passes and access requests are processed accurately, securely and in accordance with Lloyd's policies, procedures and security requirements.

• Serve as the primary point of contact for all walk-in pass office enquiries.
• Process and issue replacement passes for lost, stolen, forgotten, damaged or defaced access cards.
• Issue temporary and day passes in accordance with established procedures.
• Assist employees and contractors with applications for new access passes.
• Support the administration and issuance of disabled access passes and associated access requirements.
• Verify identity documentation before issuing passes or granting temporary access.
• Ensure all pass transactions are accurately recorded and auditable.
• Provide advice and guidance on pass office procedures and access requirements.
• Escalate complex access permission requests to the Pass Administration Officer or Team Leader where required.
• Ensure all visitors to the Pass Office receive a professional and efficient service.

Better places, thriving communities.

• The Pass Administration Assistant Officer is responsible for providing a professional, customer-focused walk-in service within the Pass Office, supporting the day-to-day issuance and management of security access passes for Lloyd's employees, contractors and visitors.
• Acting as the first point of contact for pass-related enquiries, the role focuses primarily on processing walk-in requests, including new passes, replacement passes, disabled access passes, lost, stolen, defaced and forgotten passes. The role also provides administrative support to the Pass Administration Officer, assisting with access control administration, record management and pass office activities as required.
• The successful candidate will combine excellent customer service skills with strong attention to detail, ensuring all passes and access requests are processed accurately, securely and in accordance with Lloyd's policies, procedures and security requirements.

• Serve as the primary point of contact for all walk-in pass office enquiries.
• Process and issue replacement passes for lost, stolen, forgotten, damaged or defaced access cards.
• Issue temporary and day passes in accordance with established procedures.
• Assist employees and contractors with applications for new access passes.
• Support the administration and issuance of disabled access passes and associated access requirements.
• Verify identity documentation before issuing passes or granting temporary access.
• Ensure all pass transactions are accurately recorded and auditable.
• Provide advice and guidance on pass office procedures and access requirements.
• Escalate complex access permission requests to the Pass Administration Officer or Team Leader where required.
• Ensure all visitors to the Pass Office receive a professional and efficient service.

• Assist the Pass Administration Officer with pass production and administration activities.
• Support access card printing, encoding, activation and testing processes.
• Maintain accurate records of issued, returned, damaged and destroyed passes.
• Assist with access control administration within approved systems.
• Support the management of access permissions and entitlement changes as directed.
• Assist with processing employee starters, movers and leavers.
• Maintain accurate electronic and physical filing systems.
• Monitor pass stock levels and report shortages to management.
• Assist with the administration of remote site and data centre access requests where required.
• Support periodic audits and entitlement reviews.

• Deliver a welcoming, professional and customer-focused service at all…