Senior Workplace Host

Job Title Workplace Coordinator

The Workplace Coordinator is responsible for the day-to-day coordination of the London office (Tower Bridge), supporting the London Workplace Manager in maintaining high workplace standards and delivering an excellent employee and visitor experience.

Acting as the primary point of contact for workplace operations, the WC will lead the Front of House team, coordinate workplace services and events, and work closely with stakeholders, service partners, and building management to ensure the smooth day to day running of the office. The role requires strong customer service skills, attention to detail, and previous experience in a busy office environment as part of a Workplace or Facilities Services Team.

The successful candidate will support the delivery of best-in-class workplace services, contribute to the ongoing development of the office environment, and help ensure the London office remains a high-quality workplace that supports business objectives.

This is a fully onsite role based in the London office, five days per week. Occasional flexibility outside normal business hours will be required to support projects, events, or office activities.

• Ensure continuous reception desk coverage, maintaining a professional and efficient front-of-house service. The Workplace Coordinator is expected to be based at reception and is responsible for organising team resources to ensure meeting rooms and events are set up in line with business requirements. They must also ensure appropriate coverage for both reception operations and meeting/event support during periods of absence, in collaboration with the Workplace Manager.
• ‘hands on’ accountability and responsibility of setting up event rooms. The event rooms can be configured to multiple layouts (either 1 large meeting space which accommodates c250 people or 3 smaller spaces with a capacity of 20 – 50 people in each space). The furniture is configurable and would need to be changed around on average twice per week to satisfy business requirements.
• Leadership and coordination of the front of house (or reception) function in London, delivering standards of excellence across the board.
• Line management responsibility for the Front of House in London. Overseeing recruitment, training and development for the team.
• Administer Workplace inboxes and respond promptly to internal and external requests
• Oversee the Workplace ticketing system, ensuring service requests are actioned and resolved within agreed SLAs.
• Develop, implement, and continuously improve visitor management processes to ensure a seamless, professional, and secure experience for all visitors.
• Drive the consistent implementation and adherence to workplace processes across the Front of House team, ensuring high standards of service delivery, operational efficiency, and compliance with established procedures.
• Building, developing and maintaining a strong, cohesive team.
• Support the Workplace Manager with processing purchase orders
• Ensure high standards of workplace and customer experience are embedded within overseen teams.
• Ensure all team members are aligned in supporting the implementation of global facilities strategies.
• Work effectively with other teams, such as IT, to enable successful delivery of goals, objectives and projects relevant to the workplace.
• Provide effective support to employees visiting from other locations whilst they are in London.

• Co-ordinate minor day-to-day works associated with the London office, escalating to the Workplace Manager as needed.
• Ownership of the locker allocation process.
• Management of office stationery stocks.
• Work with all London workplace suppliers including…