Programme Support Coordinator

A permanent full-time Programme Support Coordinator post in the Programme Management department of Frontline, deployed to one of several teams such as design and delivery, digital learning or programme delivery. The work centres on coordinating activity, meetings and events, keeping plans and records accurate, and acting as a point of contact for participants, partners and colleagues. Hybrid working involves two days a week in the London office, and the title, reporting line and directorate may change as the organisation's structure develops.

Fit depends on prior coordination or administration experience and strong organisational skills.

• Coordinate activities, projects, meetings and events to support programme and service delivery
• Maintain plans, trackers and documentation, keeping actions and deadlines clear
• Monitor progress and follow up with colleagues to keep work on track
• Act as a point of contact for participants, partners and colleagues
• Coordinate communications and information sharing across teams and stakeholders
• Build positive working relationships and provide a high standard of customer service
• Organise meetings, workshops and events, including logistics, agendas, note taking and action tracking
• Maintain accurate records, systems and document repositories
• Support the production of reports, presentations and other team materials
• Provide day-to-day support to programme, project or operational activity
• Assist with onboarding, scheduling, events, communications and resource management
• Identify and resolve practical issues that may affect delivery

• Experience in a coordination, administration, project, programme or operational support role
• Experience coordinating multiple stakeholders and competing priorities
• Experience organising meetings, maintaining documentation and following up actions
• Experience maintaining information, records or reporting systems
• Experience in education, learning, public sector or not-for-profit environments

• Good IT skills, including Microsoft Office applications
• Strong organisational skills and ability to prioritise competing demands
• Excellent attention to detail and commitment to accurate, high-quality work
• Strong written and verbal communication skills across a range of audiences
• Proactive, dependable and collaborative, with a team-based approach
• Adaptable and resilient, and confident using new systems and tools

• Commitment to learning and continuous improvement

• Competitive pension employer contribution
• 25 days annual leave plus bank holidays, with office closure from 25 Dec to 1 Jan
• Option to buy up to five days annual leave a year
• Flexible working hours
• Life assurance scheme (three times salary)
• Personal coaching and mentoring
• Interest-free loan for season ticket
• Volunteering days