Reception Supervisor - US Law Firm

Reception Supervisor

Prestigious US Law Firm | London
Competitive Salary + Exceptional Benefits

Hours:

rota between 8:00am - 6:30pm, with flexibility required

A prestigious US law firm is seeking an experienced Reception Supervisor to lead its Front of House team in London. Renowned for its excellence, collaborative culture, and exceptional client service, the firm offers an outstanding opportunity for a polished and proactive professional to take ownership of a high-performing reception function.

As the face of the firm, you will oversee the day-to-day operation of reception services, ensuring a seamless, five-star experience for clients, partners, and visitors.

Key Responsibilities

• Lead and develop the Reception team, maintaining exceptional service standards.
• Oversee the day-to-day running of the reception.
• Coordinate meeting rooms, hospitality, and event support.
• Manage reception schedules and ensure appropriate staffing levels.
• Maintain front-of-house policies, procedures, and service standards.
• Act as the primary escalation point for reception and visitor enquiries.
• Support the onboarding and training of new team members.
• Collaborate with Facilities, Office Services, IT, and Executive Support teams to ensure seamless office operations.
• Identify opportunities to enhance p...