Transport Administrator

Department: Transport

Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant equipment, supporting major infrastructure and construction projects nationwide. Through investment in people, technology and innovation, we continue to build the workforce of the future.

We are looking for a Transport Administrator to provide accurate and organised administrative support to our Transport team. This role focuses on processing booking requests, maintaining permit records and keeping information up to date, with strong communication and attention to detail essential to managing a busy workload.

The successful candidate will handle the day-to-day administration of plant delivery and collection bookings and movement permit documentation. You will work closely with the Hire Desk and Transport teams, entering information into systems, processing requests, maintaining records and following up on outstanding information to keep work moving smoothly.

This is an administration-focused role requiring confidence with IT systems, online platforms and databases. You will need to organise your workload, prioritise time-sensitive requests and communicate clearly with colleagues and customers. Technical transport queries and decisions will be referred to the appropriate team.

• Collect and record plant dimensions, weights and movement details supplied by the relevant teams, checking that information is complete before processing documentation.
• Provide administrative support for abnormal load movements by recording route information and referring restrictions or technical queries to the Transport team.
• Prepare and submit permit applications, amendments and renewals using information and guidance provided by the Transport team.
• Maintain and update approximately 1,500 permits each month for regular site movements, including major infrastructure projects such as HS2, as well as depot transfers.
• Manage the abnormal loads inbox, logging incoming requests, organising correspondence and directing queries to the appropriate colleagues.
• Track permit requests and expiry dates, follow up on missing information and flag urgent or time-sensitive items to the Transport team.
• Liaise with the Hire Desk and Transport teams to obtain information, share updates and follow up on outstanding requests.
• Maintain accurate electronic records of permits, routes, movement requests and supporting documentation, ensuring files are organised and easy to retrieve.
• Distribute permit documentation and booking updates promptly to the relevant teams.
• Provide general administrative support to the Transport team and assist with additional tasks as operational requirements develop.
• Use online booking systems and customer databases to enter delivery and collection details and maintain customer information.
• Send booking confirmations, request missing information and respond to routine customer queries by email and other appropriate channels.
• Keep booking records up to date, ensuring changes, amendments and cancellations are reflected across the relevant systems.
• Check data for discrepancies, correct routine administrative errors and elevate queries requiring operational or technical input.

We are looking for someone who can demonstrate the following:

• Confidence using IT systems, email, online platforms and databases, with the ability to enter information accurately and learn new software.
• Clear written and verbal communication skills, with a professional approach to handling emails, routine queries and requests for information.
• Strong administrative skills, with the ability to manage inboxes, organise electronic files, maintain records and track outstanding tasks.
• A methodical approach to checking data, processing documentation and keeping booking and permit records accurate and up to date.
• The ability to manage a busy administrative workload, meet deadlines and flag urgent requests appropriately.
• Confidence resolving routine administrative queries, spotting missing or inconsistent information and knowing when to uplift.
• A helpful and collaborative approach to supporting colleagues across the Hire Desk and Transport teams.
• A willingness to learn new processes, respond to changing priorities and support the team with a range of administrative tasks.

Previous experience in administration, data entry, bookings, scheduling or customer service would be advantageous. Experience in…