Automotive Service Advisor

Location: Heathrow

Automotive Service Advisor

Location:

Heathrow, TW6

Salary: £32,000 – £33,000 per annum

Overtime: working 1 in 2 Saturday mornings paid at time and a quarter

Working Hours:

Monday to Friday: 07:00am – 16:00pm

Alternate Saturdays: 7:00am – 1:00pm (paid overtime)

Automotive Service Advisor

The Role

We are looking for an experienced Automotive Service Advisor to join our busy operation in the Heathrow (TW6) area. This is a customer-facing role that plays a key part in ensuring the smooth running of the workshop and delivering excellent service to our customers.

You will be responsible for the handover from the night shift at 7:00am, managing vehicle bookings, liaising with the workshop, and keeping customers informed throughout the service or repair process.

Automotive Service Advisor

- Key Responsibilities

Booking in vehicles for service, MOT, and repair

Coordinating third-party repairs and issuing purchase orders

Liaising with the workshop supervisor, stores, reception team, accounts, and management

Keeping customers informed of vehicle progress and obtaining authorisation for additional work

Creating, typing, and pricing job cards

Producing and managing service plans, ensuring customers are contacted for due servicing

Issuing work to mechanical staff

Handling cash payments for completed workshop work

Managing warranty and contract processes

General reception duties and customer support

Prioritising workload to meet deadlines

Ensuring all work is delivered on time and to a high-quality standard

Maintaining Health & Safety standards and safe working practices

Carrying out reasonable ad-hoc duties as requested by the Director or General Manager

Automotive Service Advisor
-What We’re Looking For

Previous experience as an Automotive Service Advisor (or similar role)

Strong organisational and communication skills

Ability to prioritise workload in a fast-paced environment

Confident customer service skills

Good understanding of workshop operations and service processes

A professional, reliable, and proactive approach

This is an excellent opportunity for a motivated and experienced Automotive Service Advisor looking for a stable role with competitive pay and paid overtime in a busy Heathrow-based operation