Parts Advisor

Location: South East London

Salary: OTE £32,900 per annum

Hours:

44.75 hours per week, Monday to Friday rota

Location:

Works Road, Letchworth Garden City, SG6 1NT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth , development, and a commitment to excellence . We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo) We've cultivated a culture of innovation , service, and dedication to our customers.

Norton Way Group spans 4 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia and Peugeot, and an award-winning corporate department. Our success is a testament to the efforts of our dedicated teams , now numbering over 400 staff. Together, we drive success , celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

What you will be doing:
Our Parts Team is an integral part of the whole dealership. As one of our Parts Advisors, you will liaise daily, with the external customers, workshop technicians, service, and sales teams. By working closely with these other departments and customers, we ensure customer lead time scales are always met. Manage and distribute parts orders from customers and other departments. Respond to internal and external parts enquiries Deliver parts daily to the workshop Prepare purchase orders, invoices, parts issue sheets, delivery notes and all relevant documentation Handle, protect and package parts and check, inspect and test incoming, outgoing and stock parts What we need from you:
Previous parts experience within the automotive sector is essential Peugeot knowledge would be an advantage Excellent communication skills, both in person and on the telephone Computer literate, including MS Office packages High level of accuracy with excellent attention to detail A UK driving licence would be preferred; but not essential What we are proud of:
Norton Way Group has once again achieved Great Place to Work Certification in 2024. We have achieved this award for the third consecutive year in a row. In May 2025, we were also recognised for being one of the UKs Best Workplaces for Development. In October 2024, we were awarded the respected Auto Trader New Car Retailer of the Year .

In September 2024, we were presented with the UKs Best Workplace in Retail, Hospitality & Leisure 2024 certificate . In January 2023, we were awarded Best Place to Work for Well-being , a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023 .

Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.

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