Bodyshop Advisor

Bodyshop Advisor

Earn up to £35,642 OTE per annum!

Join the Hedin Automotive Bodyshop team as a Bodyshop Advisor and play a key role in delivering an exceptional customer experience throughout the vehicle repair journey. Working closely with the Bodyshop Manager, you’ll coordinate repair bookings, manage customer and insurance communications, and ensure every repair is handled efficiently from estimate through to vehicle handover.

This is a fantastic opportunity to develop your career with one of the world’s most admired automotive brands!

• 31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – available for you and your family
• Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
• Private healthcare access – prioritising your health and prosperity
• Pension scheme and life assurance – confidence in your future
• Referral bonus – earn when you refer a friend to join the team

• Welcoming customers and providing exceptional service throughout their repair journey
• Managing repair bookings, estimates, and insurance communications
• Ensure all completed SMART repair jobs are invoiced correctly
• Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
• Liaise effectively with technicians, workshop staff, parts suppliers, and insurers to ensure repairs are completed efficiently and customer expectations are met.
• Regularly update customers on the progress of their vehicle repair progress, advising them of any delays, additional work required, revised completion times, or insurance approvals, while ensuring all customer records and databases remain accurate and up to date.
• Oversee the return of vehicles to customers, explaining the work done and any charges

• Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
• Strong communication and organisational skills
• Ability to multitask in a fast‑paced environment
• Valid manual UK driving licence and must be eligible to work in the UK.

• Basic salary of £29,714.26 per annum with a competitive OTE of £35,642
• Monday to Friday, 8.00am – 6.00pm, with an hour unpaid for lunch.

Hedin Automotive is a well‑established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world’s leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer‑facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.