Automotive Service Advisor

Great service is the difference between a customer and a loyal customer.”

£35,000 - £40,000 Basic + Bonus | SW18 | Family-Run Business

Are you an experienced Service Advisor looking for your next opportunity with a well-established, family-run automotive business?

We're working on behalf of our client, a successful and long-standing business based in the SW18 area, who are looking to appoint an experienced Automotive Service Advisor following an internal promotion.

This is a fantastic opportunity to join a close-knit, long-standing team where customer service, technical knowledge and a genuine passion for the motor trade are valued.

As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every vehicle receives the right attention, and every customer receives an excellent level of service.

Your responsibilities will include:

• Welcoming customers and providing a professional, friendly point of contact.
• Booking vehicles into the workshop and managing customer requirements.
• Discussing servicing, repairs and additional work with customers.
• Liaising closely with technicians to understand and communicate vehicle requirements.
• Preparing accurate estimates and keeping customers updated throughout the repair process.
• Authorising work and ensuring jobs are progressed efficiently.
• Maintaining strong customer relationships and delivering excellent customer service.
• Handling queries and resolving any issues professionally.
• Supporting the smooth day-to-day running of the workshop.

We're looking for someone who understands the automotive industry and can confidently communicate with both customers and technicians.

• Previous experience working as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage multiple jobs effectively.
• Good commercial awareness and attention to detail.
• A professional and personable approach.
• Technical knowledge of vehicles would be a distinct advantage.
• Experience with in an independent garage environment would be particularly beneficial.

• £35,000 - £40,000 basic salary, depending on experience.
• Bonus scheme paid every 6 months, worth approximately £3,000 per annum.
• 20 days' annual holiday plus bank holidays.
• Long Service Leave.
• Business closure over Christmas, with 1.5 days' holiday allocated.
• Training and development opportunities.
• The opportunity to join a long-standing, supportive team.
• A genuine opportunity to build a long-term career within a successful family-run business.

Monday - Friday: 7:45am - 5:45pm

1 in 3 Saturdays: 8:30am - 1:00pm

Saturday hours are paid as overtime or can be taken back as lieu time.

• SW18 area
• A full UK driving licence is required, with a maximum of 6 points in accordance with company policy.
• There is limited on-site parking available.