Repairs Scheduling Manager

We are currently recruiting on behalf of our client, a social housing provider based in South West London for a full-time manager for their repairs scheduling team.

The role is for 36 hours per week (Mon-Thu 9am – 5.15pm, Fri–9am – 5pm), and is able to offer hybrid working which can be discussed with the hiring manager.

To apply candidates should have experience of dealing with repairs queries and helping managing and supporting the repairs scheudling team.

Repairs Scheduling Manager – circa £37.5k

What You’ll Do:

* Be the main contact for the repairs service, supporting the team and keep customers updated at every step of their repair journey.

* Monitor, review, and update repair cases, using online systems and tools to action tasks, track progress, maintain accurate and identify inconsistencies.

* Work closely with surveyors to oversee complex, escalated and high-risk repair cases from start to finish.

* Work with other teams and customers to support the complaints process.

* Work collaboratively with colleagues, repairs partner, contractors, and suppliers to resolve repairs effectively.

* Arrange appointments & access into customers’ homes.

* Manage the short-term decant process.

* Keep customers informed about complex repairs cases and agree long-term programmes of work, in consultation with customers & contractors