Sales Operations Coordinator

Location: Farringdon

We are a leading network infrastructure specialist, with over 20 years experience. We have a new opening for a Sales Operations Coordinator to join the team based in Bredbury. We work from the office four days out of five each week. Job Overview The Sales Operations Co-Ordinator will be responsible for ensuring that all VCG sales orders are processed efficiently and effectively.

The Sales Operations Co-Ordinator will work closely with other members of the VCG Operations team, and they will also hold key relationships with suppliers and internal stakeholders, always maintaining good channels of communication. Role Responsibilities Key responsibilities will include but not limited to:
Customer Order Validation Responsible for entering sales orders, in line with customer order details. Accurately check all customer orders to ensure that all minimum information has been provided by the Sales team including but not limited to:
Customer information (contact details, delivery information) Full description of the goods and services sold. Financial information Billing details Ensuring credit checks have been performed. Service start and end dates Signed documentation (e.g., Order forms, Panda Docs, POs, SoWs ) Conduct a contract review on receipt of the customers order against the original quotation ensuring that any differences are resolved and documented.

Maintain records for the quotations, customers orders, contract review information and order amendments. Order Processing:
Initiate Operational fulfilment workflow processes including but not limited to: o Procurement process initiation (to trigger procurement of goods and services) o PMO process initiation (to initiate Enterprise Project resourcing process) o Provisioning process initiation (to initiate Provisioning Project resourcing) Ensure stakeholders are notified of the next steps for their order including their key points of contact for the order during the procurement process and / or project delivery contact.

Resolve queries with Sales team where required. Resolve queries from Operations teams where required. Liaise with and inform the Procurement team of any changes in delivery requirements taking into consideration any commercial implications. Allocating ordered licenses to correct technical team to allocate to customer account. Provide support as required in external audits. Monitor central mailboxes and action messages accordingly. Updating team spreadsheet and general administration Skills & Experience Key Skills and Experience would include but not limited to:
Customer service experience

Experience of using CRM software preferred but not essential training will be provided. Proficient user of Office 365 Confidence in communicating with internal and external stakeholders. Personal Qualities Accuracy & Attention to detail Communication skills Planning and organizing Teamwork Punctual and reliable Resilience and an ability to challenge others where required.