Marcus Goldman Sachs, Product Manager, Vice President

Marcus by Goldman Sachs, Product Manager, Vice President, London Job Description

OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

Marcus by Goldman Sachs The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision‑making across cross‑functional groups.

As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision‑making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation’s continued growth and success.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross‑functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

• Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best‑in‑class experience, leveraging digital channels
• Lead & deliver commercial objectives including growth and financial targets
• Drive product initiatives and make recommendations to enhance customer and product propositions
• Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
• Maintain a full understanding of relevant compliance and local market regulatory issues
• Monitor product performance and analyse existing customer behaviour to recommend changes
• Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations
• Maintain and refine roadmap/backlog of change items
• Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
• Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert
• Support execution of marketing campaign activity to engage, retain & increase balances across the customer base
• Partner…