Marcus Goldman Sachs, Product Manager, Associate United Kingdom · Associate

Marcus by Goldman Sachs, Product Manager, Associate, London  London, Greater London, England, United Kingdom

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

Marcus by Goldman Sachs is looking for a commercial and customer‑focussed Product Manager to join our growing team. The ideal candidate has good knowledge of retail deposits markets, possess high quality product management skills, partnering and collaborating with various teams, and providing analysis powering decision‑making.

As an important member of the team, you will be working closely with leadership, and your contributions will be key in successful product management and performance, effective stakeholder management is another crucial aspect of the role.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and provide high quality analysis driving decision making. Your expertise in fostering cross‑functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

• Contributing to the design and management of deposit products through their full lifecycle to meet customers' needs and deliver a best‑in‑class experience, leveraging digital channels
• Driving savings product initiatives and making recommendations to enhance customer and product proposition
• Leading & supporting delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
• Maintain a full understanding of relevant compliance and local market regulatory issues
• Monitor product performance and analyse existing customer behaviour to recommend changes
• Maintain and manage forward looking view to develop and refine the savings product range
• Support development of detailed business cases to support future proposals
• Maintaining and refining roadmap/backlog of savings change items
• Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
• Support execution of campaign activity to engage, retain & increase balances across the customer base
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels
• Proactively identify and recommend ideas to drive growth for innovation and /or alternative channels

• At least 3 years of retail banking experience in a savings product role in retail banking either within a large incumbent/direct bank/fintech
• Subject…